September 1, 2009 – Radisson Orlando Lake Buena Vista FL - While today everyone focuses on hotel room rates, a recent study says guest satisfaction plays major role in the decision to book a hotel or not. Guests will return and stay with their favorite hotels regardless of the room rates. According to a recent study by Harvard business publishing, 65% of customers are looking for "knowledgeable employees", which most defined as able to "answer my questions without putting them on hold, searching for someone, or transferring them." 62% said "being treated like a valued customer" and 54% said "demonstrates desire to meet their needs."
According to , Radisson Hotel Orlando-Lake Buena Vista’s General Manager Atif Nabi, “Great customer service is priority one from the moment we welcome our guests into our hotel. It is the goal of my team and I to meet & exceed every guest’s expectation during each stay; creating a memorable experience regardless of the occasion. Located less than ¼ mile from Disney, we’ve had the pleasure of hosting guests from over 115 countries since our opening in February 2008”.
As an example a Harvard Medical school professor, that stayed at the Radisson Orlando Lake Buena Vista hotel, wrote: “Very infrequently does one come across remarkable individuals. Lisa, at the front desk, this morning made our trip already! We arrived yesterday evening with our 20 month old son and we were rushing off this morning to get a stroller for him; however when we got to the front desk to ask advice for where to purchase a stroller from, Lisa smiled at us, told us to wait for a minute and promptly took out a stroller from her car and gave it to us for the duration of our stay. She is truly someone who has touched us in more than you can imagine & already we feel fortunate to be at your hotel. She is of the highest caliber and went beyond her duties to make us feel special. We highly commend her and your staff!”
Radisson Hotel Orlando-Lake Buena Vista is rated #1 on tripadvisor.com out of 390 Orlando hotels. Great customer service makes our guests return to our hotel whenever they are in Orlando. The Radisson Hotel Orlando-Lake Buena Vista provides its guests with Free Scheduled Shuttle to the Walt Disney World Resort®, Free High Speed Internet, Free local Calls, Free Parking, 24 hr fitness center, outdoor pool and spa, and Sleep Number Beds by Select Comfort., Liquid Bar & Grill on-site restaurant, open for Breakfast, Lunch, and Dinner.
To thank the support from our guests Radisson Orlando –Lake Buena Vista now offering 35% off your 3 night stay. Get more information on this #1 Orlando hotel and book your next stay at www.radissonlbv.com or call 407-597-3400
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